CAREER

Live Chat Support Specialists

About this career opportunity

We are growing our customer service team and looking for multiple experienced Live Chat Support Agents to join us. This role will be essential in providing professional, courteous live chat support to our customers online, ensuring that their queries are answered promptly and efficiently.

Responsibilities

  • Provide prompt and accurate answers to customer inquiries using a live chat platform

  • Troubleshoot customer issues and provide advice on how to resolve them

  • Escalate technical issues to the relevant departments as necessary

  • Identify trends in customer feedback and suggest improvements accordingly

  • Monitor live chat logs for quality assurance purposes

  • Maintain a friendly yet professional attitude when interacting with customers

Your skills

  • Minimum of 1 year of experience in customer service or a similar role
  • Excellent written and verbal communication skills
  • Exceptional problem-solving abilities and negotiation skills
  • Demonstrated ability to take initiative and work independently
  • Knowledge of customer service principles and practices

What we offer

  • Challenging and rewarding work that makes a real impact
  • Access to the latest technology and innovative solutions

If you are interested in joining our team, please use our application form.
We look forward to hearing from you soon!

We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Thank you for your understanding.

We look forward to welcoming you to the our family! We promise it will be an exciting and rewarding experience.
Join us today and help shape the future of online operations!

Why You Would Love Working for Enter Talk Pro

We want our team to love where they work, and we strive to create an environment that encourages collaboration while providing the opportunity for personal growth. Our employees are part of a global network of professionals and benefit from a range of benefits, including:

  • Competitive salaries and generous benefits packages
  • Flexible working arrangements to accommodate your lifestyle
  • Opportunities for career progression and development
  • A supportive and collaborative work environment with diverse cultures
  • The chance to work with cutting-edge technology and innovative solutions
  • Access to industry trends through knowledge sharing sessions
  • Social activities designed to foster team spirit and creativity

Enter Talk Pro is committed to providing our clients with the best possible service, and that starts with our talented and dedicated team. If you're ready to take your career to the next level, we invite you to explore our career opportunities and join our team of experts today! Apply now and be part of something great!