Content Moderation Services

Our 24/7 real-time monitoring and checking of all user-generated content helps maintain your brand's reputation and user safety. We strictly enforce your internal community guidelines to ensure that respectful interactions among members are upheld.

Social Media and Community Moderation

Our social media and community moderation services protect community members and followers from trolls, scams, and spammers. We create and maintain higher engagement on branded communities and pages by promoting on-brand and relevant discussions to foster your online community.

Our innovative auto-reply option uses specific keywords to provide instant responses to common customer inquiries. Customize these keywords based on the nature of your services to ensure that your customers receive the most relevant and helpful responses possible.

Operator Chat Screens for Enhanced Efficiency

Our operator chat screens displays essential details of all email messages, allowing our agents to monitor processed messages and keep track of individual subscriber history and user details. A built-in notepad is also available for important reminders and recording information.

Statistical Email Data Reporting for Real-Time Updates

Our email support outsourcing solutions come with statistical email data reporting, allowing you to track email support progress in real-time. Categorized per service, you can check the number of messages handled per hour and keep a copy of subscriber messages for future reference.